11baji Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how 11baji ("we", "us", "our") collects, processes, stores, and protects personal data provided by users ("you", "your") who register for and use the 11baji platform at https://11baji.bet. By creating an account or continuing to use 11baji, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

This Policy is effective from 1 January 2026. We reserve the right to update or amend this Policy at any time. When we make material changes, we will update the effective date shown at the top of this page. Continued use of 11baji following such updates constitutes your acceptance of the revised Policy.

2. Data Controller

11baji is the data controller responsible for the personal information collected through this platform. If you have questions or concerns about how your data is being handled, please contact us in writing at [email protected]. We aim to acknowledge all privacy-related enquiries within five (5) business days, and to resolve substantive requests within thirty (30) days of receipt, subject to complexity.

3. Information We Collect

We collect personal data through several channels, including account registration forms, identity verification processes, financial transactions, customer support interactions, and automatically through your use of the platform. The categories of personal data we may collect include:

• Identity Information: Full name, date of birth, gender, and copies of government-issued identity documents (such as National ID Card or passport) submitted during verification.
• Contact Information: Mobile phone number, email address, and current residential address in Bangladesh (e.g., Dhaka, Chittagong, Sylhet, Khulna, or other divisions).
• Financial Information: Mobile banking account numbers (bKash, Nagad, Rocket, Upay), bank account details for Dutch-Bangla Bank, City Bank, BRAC Bank, or other supported institutions, and transaction histories relating to deposits and withdrawals made on 11baji.
• Account Activity Data: Login timestamps, device identifiers, IP addresses, betting history, game session logs, and bonus usage records.
• Technical Data: Browser type and version, operating system, device model, referral URL, and session duration data collected automatically when you access 11baji.
• Communications Data: Records of correspondence between you and the 11baji support team, including emails, live chat transcripts, and any complaints or feedback submitted.

4. How We Use Your Information

11baji processes personal data for the following lawful purposes:

• Account Management: To create, maintain, and administer your 11baji account, including verifying your identity and age as required for a 21+ gambling platform.
• Payment Processing: To facilitate deposits and withdrawals via your chosen payment method (bKash, Nagad, Rocket, Upay, or bank transfer) and to maintain accurate financial records.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, multi-accounting, and other misuse of the platform.
• Responsible Gaming: To monitor account behaviour for signs of problem gambling and to administer self-exclusion, deposit limits, or cooling-off periods at your request or where legally required.
• Customer Support: To respond to enquiries, complaints, and requests made through support channels.
• Legal Compliance: To comply with applicable laws, regulations, and lawful requests from competent authorities.
• Platform Improvement: To analyse aggregated, anonymised usage data in order to improve the performance, reliability, and user experience of 11baji.
• Marketing Communications: Where you have provided consent, to send you information about relevant promotions, bonuses, and new features available on 11baji. You may withdraw marketing consent at any time by contacting [email protected].

5. Legal Basis for Processing

11baji processes your personal data under one or more of the following legal bases depending on the nature of the processing activity:

• Contract Performance: Processing necessary to provide you with the services described in our Terms & Conditions.
• Legal Obligation: Processing required to comply with applicable law, including age verification and anti-money-laundering obligations.
• Legitimate Interests: Processing carried out in the legitimate interests of 11baji, including fraud detection, platform security, and business analytics, where such interests are not overridden by your fundamental rights.
• Consent: Processing based on your freely given, specific, and informed consent, particularly for optional marketing communications.

6. Sharing Your Information

11baji does not sell or rent your personal data to third parties. We may share your information with the following categories of recipient, strictly as necessary and under appropriate confidentiality arrangements:

• Payment Service Providers: bKash, Nagad, Rocket, Upay, and partner banks require transaction data to process your deposits and withdrawals.
• Identity Verification Partners: Third-party KYC (Know Your Customer) service providers may process identity document data on our behalf to confirm your eligibility to use 11baji.
• Game Content Providers: Providers such as Pragmatic Play, Evolution Gaming, Ezugi, Spribe, NetEnt, and Microgaming may receive your player identifier and session data as required to deliver their games and certify fair play outcomes.
• IT and Hosting Providers: Cloud hosting and infrastructure vendors who process data on our behalf under strict data processing agreements.
• Law Enforcement and Regulatory Bodies: Where required by applicable law or court order, we may disclose personal data to competent authorities.

All third-party processors engaged by 11baji are required to implement appropriate technical and organisational measures to protect personal data and to process it only in accordance with our documented instructions.

7. Cookies and Tracking Technologies

11baji uses the following types of cookies and similar technologies when you access the platform:

• Essential Cookies: Required for core platform functionality, including maintaining your authenticated session and remembering your language or currency preferences. These cannot be disabled without impairing your ability to use 11baji.
• Analytics Cookies: Used to collect aggregated, anonymised data about how players navigate the platform, which pages are visited most frequently, and where errors occur. This data is used solely to improve the platform experience.
• Security Cookies: Used to detect and prevent fraudulent login attempts, session hijacking, and other security threats.

11baji does not use third-party advertising cookies or cross-site tracking pixels. You may manage cookie preferences through your browser settings. Please note that disabling essential cookies may prevent you from accessing your 11baji account.

8. Data Retention

11baji retains personal data for as long as your account remains active and for a period thereafter as required by applicable legal, regulatory, or audit obligations. In practice, this means:

• Account data and transaction records are typically retained for a minimum of five (5) years from the date of the last transaction or account closure, whichever is later.
• Identity verification documents are retained for the period prescribed by applicable anti-money-laundering regulations.
• Support correspondence is retained for a minimum of two (2) years from the date of the interaction.
• Analytics data is retained in anonymised, aggregated form indefinitely for platform improvement purposes.

When data is no longer required for its original purpose and there is no legal basis for continued retention, 11baji will securely delete or permanently anonymise it.

9. Data Security

11baji implements a range of technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include SSL/TLS encryption for all data in transit, restricted access controls for internal staff, regular security assessments, and secure data storage practices. While we take all reasonable precautions, no internet-based service can guarantee absolute security. You are responsible for keeping your 11baji login credentials confidential and for notifying us immediately at [email protected] if you suspect any unauthorised access to your account.

10. International Data Transfers

11baji's primary operations and player base are focused on the Bangladesh market, and we endeavour to process data within appropriate jurisdictions. Where data is transferred to or processed by service providers located in other countries, 11baji ensures that such transfers are subject to appropriate safeguards, including contractual data protection clauses, to maintain a level of protection equivalent to that applied within 11baji's own operations.

11. Your Rights as a Data Subject

Subject to applicable law, you have the following rights with respect to the personal data 11baji holds about you. Requests should be submitted in writing to [email protected]:

12. Children and Minors

11baji is strictly an adult platform. We do not knowingly collect personal data from any individual under the age of 21. If we become aware that personal data has been collected from an underage user, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered with 11baji, please notify us immediately at [email protected].

13. Third-Party Links and Services

The 11baji platform may reference third-party game studios and payment providers by name. 11baji is not responsible for the privacy practices of third-party service providers. We encourage you to review the privacy policies of any third-party services you use in connection with your 11baji account, including your mobile banking provider (bKash, Nagad, Rocket, Upay) and any game studio whose content you access through the 11baji platform.

14. Changes to This Privacy Policy

11baji may update this Privacy Policy at any time. When we make changes, we will revise the effective date at the top of this page. We recommend that you review this page periodically to stay informed about how we protect your data. Material changes that significantly affect your rights or how we process your data will be communicated via a notice on the 11baji platform or via the email address registered to your account.

15. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data 11baji holds about you, please contact our support team in writing. Email: [email protected] (plain text only — not a clickable link). Our team operates on Bangladesh Standard Time (BST, UTC+6) and will acknowledge your request promptly.